Lila 42 Chunky Chelsea Boots

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping to our customers from our warehouses all across USA by Amazon.

SHIPPING TIME

Our shipping time policy ensures that all orders will be processed and shipped within 2-5 business days across the USA. We understand the importance of prompt delivery, so we strive to fulfill orders as quickly as possible. Additionally, we offer various shipping options for customers to choose from, allowing for further flexibility and convenience. We value our customers' satisfaction and are committed to providing a timely and efficient shipping experience.

LOST/MISSING PACKAGES

Our company vivianly is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.

For Lost Packages:

1. Check Tracking: If your package appears to be lost, please double-check the tracking information provided in your shipping confirmation email.
2. Contact Us: If your package hasn’t arrived within 5-7 business days of the expected delivery date, please reach out to our support team at hello@vivianlyshoes.com with your order number. We’ll work with the carrier to locate your package or arrange a solution.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

14-day Perfect Fit Guarantee:

We are so sure that you will love our shoes that we offer a 14-day Perfect Fit Guarantee. This allows you to request a return within 14 days of receiving your item.

Eligibility for Returns:

• Items must be in the same condition as received: unworn or unused, with tags, and in the original packaging.

How to Request a Return:

You can initiate a return through our Return Portal or by clicking the profile icon in the store’s navigation.

1. Log in to Your Account:

   • Enter your email address in the "Email" field and click "Continue."
   • Check your email for a message from us containing a six-digit verification code.
   • Enter this code on the store's website.

2. Select Your Order:

   • Choose the order you wish to return.

3. Choose Items to Return:

   • If your order contains multiple items, select the items you wish to return.

4. Provide Return Details:

   • Select a reason for your return and add any additional notes for our store.

5. Submit Your Request:

   • Click "Submit request."

After your request is approved, you’ll receive an email with return shipping instructions. Please note that return shipping costs are your responsibility. Items sent back without an approved return request will not be accepted.

For any return-related questions, feel free to contact us at hello@vivianlyshoes.com.

Damages and Issues: Please inspect your order upon arrival. If you find any defects, damages, or receive the wrong item, contact us immediately so we can resolve the issue.

Exchanges: To receive a different item quickly, return the original item, and once approved, place a new order.

Refunds: Once we receive and inspect your returned item, we’ll notify you if the refund is approved. If approved, a refund will be issued to your original payment method within 5 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 14 business days have passed since your return was approved, contact us at hello@vivianlyshoes.com.