Shipping Information
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping to our customers from our warehouses all across USA by Amazon.
SHIPPING TIME
Our shipping time policy ensures that all orders will be processed and shipped within 2-5 business days across the USA. We understand the importance of prompt delivery, so we strive to fulfill orders as quickly as possible. Additionally, we offer various shipping options for customers to choose from, allowing for further flexibility and convenience. We value our customers' satisfaction and are committed to providing a timely and efficient shipping experience.
LOST/MISSING PACKAGES
Our company vivianly is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.
For Lost Packages:
- Check Tracking: If your package appears to be lost, please double-check the tracking information provided in your shipping confirmation email.
- Contact Us: If your package hasn’t arrived within 5-7 business days of the expected delivery date, please reach out to our support team at hello@vivianlyshoes.com with your order number. We’ll work with the carrier to locate your package or arrange a solution.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.